The Problem with Running a Small Hotel
You're managing bookings across multiple channels. Your front desk is juggling guest check-ins, payments, and room assignments by hand. Housekeeping doesn't know which rooms are ready until someone texts them. Your night audit takes hours because the system doesn't talk to itself.
A property management system for small hotels should handle this. But most PMS software is built for chains. It's expensive. It's bloated. It requires months to set up. You need something built for you: independent owners and managers running 15 to 150 rooms who want to work smarter, not fight technology.
What HotelDesk Does
HotelDesk is a property management system designed specifically for small hotels, hostels, and guesthouses. It covers everything you need on one platform, so nothing falls through the cracks.
Reservations and Channel Management
Your bookings come from everywhere. Booking.com, Expedia, Agoda, Airbnb, Hostelworld, Trip.com, Traveloka, Google Hotel Ads, and dozens more. A single new booking shouldn't mean manual work across five systems.
HotelDesk syncs with 135+ channel partners. The system pulls availability and pushes inventory in real-time, so your calendars never conflict. You get 5 live OTA connections on Starter, unlimited on Growth and Pro. There's no hidden fee to add another channel.
You also get a commission-free branded booking website. Guests book directly and pay by card or PromptPay. More direct bookings mean fewer commissions.
Front Desk Operations
Your staff needs speed. Check-in should take 90 seconds, not 10 minutes of searching for a room and guest record.
HotelDesk stores every guest in one searchable profile. Payment history, stay notes, preferences, and repeat bookings are all there. When a guest arrives, pull up their history, take payment, print the room key, and they're on their way. Your staff can do this on desktop, tablet, or phone. The app works from any browser with no app store needed.
For night audit, the system does the heavy lifting. Reconcile payments, auto-age receivables, and generate audit reports in minutes instead of hours.
Housekeeping and Maintenance
Your housekeeper opens their phone to see which rooms need cleaning, which are blocked for maintenance, and which are nearly done. No more paper lists. No more confusion about priority.
When a room is marked clean, it flows straight into the availability pool. Maintenance issues are logged and tracked so nothing gets forgotten. Your maintenance team can see what needs doing and update status without leaving the property.
Smart Room Assignment
HotelDesk includes an AI scheduling assistant that auto-assigns rooms as guests book. It prevents stranded single nights between checkouts and check-ins. The system only finalizes changes when staff press OK, so you're always in control.
It supports dorm beds and private rooms, split stays and room changes on the same booking. This is important for hostels, but useful for small hotels offering flexible stays too.
Payments and Guest Folio
Track what each guest owes and what's been paid. Generate folios on demand. Accept cards directly in the system with built-in payment processing. No separate point-of-sale system. No manual ledger entries.
Multi-Property Support
Running two or three properties? HotelDesk handles multiple locations on one account. See combined reports, manage inventory across properties, and switch between them in a click.
Staff and Permissions
Create staff accounts with custom permissions. The night manager can void payments. The housekeeper can only see room status. The owner can see everything. Each staff member can set their preferred language from 18 options, useful for international teams.
How HotelDesk Pricing Works
Every module is included on every tier. Pricing scales by property size, and Growth and Pro add the installable staff app:
| Plan | Price | Best For | Live OTA Links |
|---|---|---|---|
| Starter | $50/month per property | Up to 15 beds per property | 5 |
| Growth | $100/month per property | Up to 150 beds per property | Unlimited |
| Pro | $500/month flat | Unlimited beds, up to 25 properties | Unlimited |
USD, billed monthly, no setup fees. No hidden charges for extra channels, extra users, or extra properties on Pro (up to 25).
Try the live demo hotel to see exactly how it works. No credit card required.
Migration from Your Current System
Moving to HotelDesk doesn't have to hurt. The team offers migration from Cloudbeds, Little Hotelier, Hostelworld, or any spreadsheet export. You can preview the data before import to make sure everything looks right.
Use the migration simulator to see how your data will move.
Getting Started
A 14-day free trial requires no credit card. You get full access to all modules, all channels, everything. Test it with your real bookings or your own sample data.
If you want to see it in action first, talk to the team. They can walk you through how it works for your specific property type.
Start with HotelDesk and stop patching together five different tools. One system. All modules. Every plan.
Frequently asked questions
Is HotelDesk suitable for both hotels and hostels?
Yes. HotelDesk supports private rooms, dorm beds, split stays, and room changes on the same booking. This flexibility works for hotels, hostels, boutique groups, and guesthouses. The AI scheduling assistant prevents stranded nights between stays.
Do I pay extra for additional booking channels?
No. Starter includes 5 live OTA connections, and Growth or Pro includes unlimited live connections to channels like Booking.com, Expedia, Agoda, Airbnb, and more. There are never add-on fees per channel.
Can I use HotelDesk on my phone?
Yes. On Growth and Pro, the staff app installs on Android, iPhone, and desktop from any web browser. There's no need to download from an app store. Your team accesses it the same way, wherever they are on your property.
How much does HotelDesk cost for a 30-room hotel?
A 30-room (60-bed) hotel uses the Growth plan at $100/month. Each extra property adds $100/month. The Pro plan is $500/month flat for unlimited beds across up to 25 properties.
Can I migrate from another PMS to HotelDesk?
Yes. HotelDesk accepts migrations from Cloudbeds, Little Hotelier, Hostelworld, or any system you can export to a spreadsheet. You can preview your data before importing to make sure everything is correct.
How long is the free trial?
The free trial lasts 14 days and requires no credit card. You get full access to all modules and all channels during the trial.